Streaming Video App Privacy Frequently Asked Questions

Congress passed the VPPA in 1988 after a Supreme Court nominee’s video tape rental history was published during the nomination process to embarrass him. The VPPA prohibits a “video tape service provider” from “knowingly disclosing” a person’s personally identifiable information (PII) to third parties, unless the individual first provides their informed, written consent.

Though originally drafted with books, films, and video cassette tapes in mind, these laws are now being used to challenge how companies conduct business online.

Your right to privacy in your own home is important.  Failing to challenge companies who violate privacy rights will result in an erosion of all privacy protections. Companies are collecting and storing  your private information and selling it to third parties for a profit.  This is wrong and violates federal and state privacy laws.  When companies violate your privacy rights, laws such as the VPPA specify the consequences.  Here, under that statute,  individuals whose privacy rights were violated are entitled to damages of $2,500 per violation.

The sign-up process is fast and easy.  Click any of the “Take Action” links to complete the form, which can be completed in less than two minutes. You will need to provide basic information about yourself and your claim so we can start the process of submitting your claim to the company.

Take Action – Submit Your Claim

After signing up, you will be presented with an engagement agreement to review and sign.  Signing the agreement allows us to investigate and submit your private claim in arbitration.  You will also be able to login to our firm’s client portal to review documents, provide any necessary documentation, and keep your contact information up to date.  Any information provided to our firm is privileged and kept confidential.  Such information will only be used to submit your claim to seek compensation. Once you answer the basic questions on the sign-up form, we take it from there, and will keep you updated along the way. We will submit your claim, negotiate with the company, update you with any offers from the company, and, if necessary, advance your claim through the full arbitration process.

Our agreement specifies a contingency fee, which means our fees will be limited to a percentage of any settlement or recovery we obtain for you from the company. We only receive a fee if you win and recover compensation. You will never owe us any other money.

No. In a class action, a small number of people called named plaintiffs take the lead to represent a large group of people affected by a common policy or act.   In order to limit class actions, companies often require consumers and employees to agree to terms that include arbitration agreements. That is the case here: individuals are required to submit claims in private arbitration and are prohibited from filing or joining a class action against the company.

Arbitration is a private dispute resolution process outside of the traditional court system. Claims are resolved by arbitrators, who are typically attorneys or retired judges. Agreements to resolve disputes through arbitration, instead of court, are often included in form agreements companies require customers to sign, including the ever-present checkbox forms associated with website and app terms and conditions.

The contracts that govern your relationship with businesses typically require that all claims be submitted through arbitration. This is called binding arbitration  – it means you don’t have a choice in the matter.  Since the 1990s, the U.S. Supreme Court has issued a number of decisions that restrict the ability of consumers and employees to challenge these arbitration agreements. As a result, challenges to arbitration agreements are generally unsuccessful.

Each company’s arbitration agreement varies, but arbitration is generally a private process. Claims and documents are filed through the arbitration (or ADR) provider.  These documents are not accessible to the general public the way court records are.  Arbitration hearings are also private and generally not open to the public. Once the arbitrator has resolved the matter, they issue written findings in the form of an award, which can be filed and certified by a court.

For claims seeking less than $10,000, ADR providers often allow claims to be resolved through documents and written arguments made by attorneys. For higher value claims, either side can request a hearing with the arbitrator. Generally, each arbitrator will allow the consumer or employee seeking compensation (called the claimant) to appear through remote means, such as a Zoom videoconference or a telephone conference call.

Arbitration is designed to be fast and efficient. Claims can be resolved in a matter of months, which is much faster than class actions which are more complex and often take many years to resolve.  In addition, arbitration awards may only be appealed in very limited circumstances, which speeds up the dispute resolution process.

All the information we need is included in the sign-up form. By signing up with our firm and signing the information authorization form, we can obtain your records from the company directly. The documents and information are either provided by the company informally or through a process called discovery. As a result,, there is minimal  effort required by claimants in arbitration.

Founded in 1983, Zimmerman Reed is a national law firm that has successfully litigated difficult cases all around the United States. The firm has been a leader in complex litigation, including class actions, and has successfully represented tens of thousands of consumers and employees in the arbitration process.

Take Action – Submit Your Claim

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With our attorneys’ diverse backgrounds and interests, we combine sophistication, perspective, and skill. Most of all, we approach each issue with an open mind. Our unique environment allows the development of fresh, new approaches to legal problems in an atmosphere where people enjoy their work, respect their clients, and above all, get the job done right.