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September 29, 2020: The Collateral Damage of Airbnb’s COVID Refund Policy, slate.com
Airbnb Host Cancellation Policy Investigation
Hosts Lost Significant Income During the Covid-19 Pandemic Because of Airbnb’s New Policy
In response to the Covid-19 pandemic, Airbnb overrode hosts’ cancellation policies and allowed guests to cancel their reservations without a fee. If you are an Airbnb host who lost rental income during the pandemic due to Airbnb’s new cancellation policy, please REQUEST A FREE CASE REVIEW.
Since the World Health Organization declared Covid-19 a global pandemic in March 2020, every aspect of the tourism and travel industry has been disrupted. In a reported attempt to salvage relationship with guests, Airbnb allowed guests to cancel reservations regardless of a host’s cancellation policy.
Initially Airbnb offered hosts 25% of the cancellation fee they were obligated to provide, but that practice ended quickly. As a result, Airbnb hosts lost significant rental income they would have been entitled to under their own cancellation policies.